Question 1

HOW CAN I DOWNLOAD CLOSET CYCLE?

Accepted Answer

Closet Cycle is currently in the App Store! 
We will also launch in the Google Play Store for Android users in about 2-3 weeks.

Question 2

HOW DOES CLOSET CYCLE WORK?

Accepted Answer

Closet Cycle is a marketplace where you can give your clothes a second life. Similar to apps like Depop, you can upload items from your closet and browse pieces from other users.
However, Closet Cycle also lets you trade items. When making an offer, you can choose to:
Buy an item with money
Trade one of your items
Do a mixed trade (money + an item)
Once both users accept an offer, each person ships their item and the cycle continues.

Question 3

CAN I ONLY TRADE ITEMS?

Accepted Answer

No. You can sell items, trade items, or do a mixed trade (money + an item). Closet Cycle is designed to give you flexibility depending on what works best for you.

Question 4

WHAT IF THERE'S AN ISSUE WITH MY ITEM?

Accepted Answer

If there is a problem with an item (for example it arrives damaged or not as described), you can report the issue directly through the app, and our team will help review and resolve the situation.

Question 5

WHO PAYS FOR SHIPPING?

Accepted Answer

Shipping depends on the type of transaction.
Buy/Sell: The buyer pays for shipping.
Trade: Each user pays for shipping their own item to the other person.
Mixed Trade (money + item): Each user still pays for shipping the item they send.
Shipping labels are generated through the app after an offer is accepted to make the process simple.

Question 6

WHAT HAPPENS AFTER MY TRADE OFFER IS ACCEPTED?

Accepted Answer

Once your trade is accepted:
Both items are reserved for 3 days
Both you and the other user will see a “Complete Checkout” button
The trade is NOT confirmed yet until both users complete checkout

Question 7

WHERE DO  I FIND MY SHIPPING LABEL?

Accepted Answer

After checkout:
Go to the Trade Screen
Tap to download your shipping label
Print it and attach it to your package

Question 8

WHAT HAPPENS WHEN I RECEIVE MY ITEM?

Accepted Answer

Once your item is delivered:
You’ll get a notification
You have 48 hours to report any issues

Question 9

WHAT HAPPENS WHEN MY ITEM IS DELIVERED?

Accepted Answer

You have 48 hours to report any issues on the trade screen.

Question 10

I JUST SOLD AN ITEM, WHEN DO I GET PAID?

Accepted Answer

Once your item has been delivered, the 48-hour protection window has passed, and you’ve completed identity verification (KYC), your payout will be sent to your bank account within a few days.

FAQ